Return and Refund Policy

Return and Refund Policy

A hand setting the Paste mint whitening toothpaste down on bathroom tile next to the Paste extra soft bristle manual toothbrush.

We prioritize quality and safety in our oral care products. Due to the intimate nature of our products, we maintain strict hygiene standards and limited return policies.

Refund Eligibility

We offer refunds within 14 days of delivery only under these circumstances:

  • Damaged/Defective Product

    • Product arrives damaged or defective

    • Photo evidence required

    • Full refund including original shipping

  • Incorrect Item

    • Wrong product received vs. ordered

    • Full refund including shipping

    • We cover return shipping

  • Adverse Reaction

    • Documented allergic reaction

    • Medical documentation required

    • Full refund after verification

Return Process

  • Submit claim via email with:

    • Order number

    • Photos of issue

    • Reason for refund

  • Await approval (2-3 business days)

  • Return unopened product (if required)

  • Refund processed within 5-7 days

Store Credit Option

  • Available as alternative to refund

  • Valid for 12 months

  • Non-transferable